Man Perilously Close to Realising Customer Service Agent Doesn't Dictate Corporate Policy

Camrose Alb.

Natalie (25) was going about her day at Buddy’s Rental Car when in marched Donald Therrien. Mr. Therrien had, specifically, booked his vehicle online and arrived to find it spotless and ready to go. Naturally this was when the issues began. He had reserved a full sized sedan, and when his family of seven showed up, seats weren’t the only thing he was short of.

Ever the consummate professional, Natalie offered a solution that was both pragmatic and reasonable, which was of course met with indignation. “How’s that gonna work? Not to mention fit all our stuff!”

“I realize you have plenty of baggage sir.” She noted. Finally after some ‘insightful’ back and forth, she got his licence and credit card to proceed with the rental. After it was declined, they moved into the next phase of consternation.

Mr. Therrien questioned the necessity of this process, before espousing the specifics of how her job works, which was no doubt enlightening, his argument backed up of a plethora of empirical evidence in the form of his opinion. In an attempt to lower tensions, and hasten his exit, Natalie set about explaining the company's policy for a seventh time, utilizing a comparison even the most dedicated of Karen's would be likely to comprehend: “If you went to Tim’s and they screwed up your order, would you go to the next one down the road and yell at them?”

At this point a glimmer of understanding flickered in his eyes, but like a Jays fan's faith in management, soon vanished. He then retorted with an indignant “It’s all the same!” It was at this juncture that Natalie realized how fruitless her efforts were, and set about on a different tact.

She handed him a business card with the customer service number so he could clearly detail the nature of his complaint. As the throng of customers behind him grew restless he continued undeterred.

After a string of explatives that would make Samuel L. Jackson proud, he stormed off muttering “It’s no wonder people shop online if this is the kinda service they’re gonna get!” His coup de gras “You deserve to be replaced by AI!” As he gathered his family to decide on their next course of action, he received an alert on his phone from the AI he’d used to make the reservation in the first place